Ticket Command Center · v4.1

I built this case management tool to replace the inbox for managing inquiries.

TCC moves inquiries out of the inbox and into one tracked queue. Every ticket has an owner, an SLA clock, and a closing audit trail. Status stops being a guess.

VENDOR ISSUES INVOICE EXCEPTIONS PAYMENT ISSUES STATEMENT RECON SLA TRACKING
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What gets tracked

Cases tracked. Owners named. SLAs enforced.

Owners that stick
Accountability
Every ticket gets a named owner. RACI that means something — not a comment thread.
SLA clocks
Performance
First-response and resolution targets per ticket. Met or breached, visible. No guessing whether the queue is healthy.
Categorized exception work
Segmentation
Invoice, vendor, payment, statement recon, system, inquiry. The work types match how AP actually breaks down.
Priority queues
Triage
Critical, High, Medium, Low — severity-weighted, not order-of-arrival. The exec call gets surfaced before the cosmetic one.
Aging visibility
Drift
Buckets at 0–2, 3–5, 6–10, 10+ days. Backlog is one click from being a conversation. Nothing dies in shadow.
Closing audit trail
Proof
Status changes, ownership shifts, SLA events — logged per ticket. What happened is never a guess later.